Shipping policy

Shipping policy

This shipping policy applies to all orders placed through the ÁMATE online store.

1. Order processing

Orders are processed after payment has been successfully received.

Processing times may vary depending on order volume product availability and other operational circumstances. Estimated processing or delivery times shown during checkout are provided for guidance only and are not guaranteed unless expressly stated otherwise.

Once your order has been shipped, you may receive a shipping confirmation containing tracking information where tracking is available. 

2. Shipping Destinations

We ship to the countries and regions made available during checkout: Austria.

If your shipping destination is not available at checkout, we are currently unable to ship to that location, but we are working on it.

3. Shipping Costs

Shipping costs are calculated and displayed during checkout before you complete your purchase.

The applicable shipping cost may depend on factors such as your delivery destination, order value, parcel size and selected shipping method.

4. Delivery Times

Estimated delivery times are displayed during checkout or otherwise communicated to you before or after your order has been placed. 

Delivery times are estimated and may vary due to circumstances outside our control, including delays caused by shipping providers, costumes authorities, public holidays, weather conditions or other unforeseen events.

5. Delivery Address

Costumers are responsible for providing a complete and accurate delivery address when placing an order.

Please review your shipping information carefully before completing your purchase.

If you notice an error in your delivery address after placing an order, please contact us at amate.office@gmail.com as soon as possible. We can not guarantee that an address can be changed once an order has been processed or shipped.

6. Tracking 

Where tracking is available, you will receive tracking information once your order has been shipped.

Please note that tracking updates are provided by the respective shipping carrier and may occasionally be delayed or temporarily unavailable. ÁMATE is not responsible for delays or inaccuracies in tracking information provided by third-party shipping providers.

7. Failed delivery and unclaimed parcels

If a delivery can not be completed due to an incorrect or incomplete address, the recipient being unavailable or the parcel not being collected within the required time period, the package may be returned to us.

If an order is returned to ÁMATE due to circumstances attributable to the customer, additional shipping costs may apply if the order is to be sent again. 

Please contact us at amate.office@gmail.com if you experience any issues with the delivery of your order.

8. Damaged or lost parcels

If your parcel arrives visibly damaged, please document the condition of the parcel and its contents with photographs and contact us at amate.office@gmail.com as soon as possible. 

If you believe that your parcel has been lost in transit, please contact us that we can review the matter with the relevant shipping provider. 

Please note that investigations carried out by shipping providers may take some time and are subject to their respective procedures and conditions.

9. Delays

While we aim to process and ship all orders as quickly as possible, delivery delays may occur for reasons outside our control. 

ÁMATE is not responsible for delays caused by shipping carriers, customs authorities, public holidays, weather conditions, strikes, force majeure events or other circumstances beyond our reasonable control. 

10. Contact

If you have any questions regarding shipping, delivery or your order, please contact us at: amate.office@gmail.com.

We will be happy to assist you.