Refund policy

Refund Policy

1. Returns

Consumers have the right to withdraw from an online purchase within 14 days without giving any reason, unless a statutory exception applies. 

The 14-day withdrawal period begins on the day on which you or a third party designated by you who is not the carrrier, receive the goods. 

To make the return process as smooth as possible, please contact us at amate.office@gmail.com before sending your item back and include:

  • your full name
  • your order number
  • the item(s) you wish to return

We will then provide you with the relevant return instructions and return address. 

Please note that contacting us before returning the goods helps us process your return efficiently but does not affect the validity of a statutory withdrawal that has been communicated within the applicable withdrawal period.

2. Condition of Returned Items

For voluntary returns or exchanges, items should be returned:

  • unworn, unused and unwashed
  • in their original condition 
  • with all original ÁMATE labels attached 
  • with all accessories and product packaging included
  • free from stains, makeup, odors, alterations or other signs of wear

You are entitled to inspect the goods as you would in a physical store. However, you may be liable for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning. 

3. Return Deadlines

You must inform us of your decision to withdraw from the purchase within 14 days of receiving the goods. After notifying us of your withdrawal, the goods must be returned without undue delay and no later than 14 days from the day on which you informed us of your withdrawal. 

The deadline is met if you send the goods before the 14-day return period has expired.

4. Exchanges

We do not offer direct exchanges. If you would like a different size, color or item, please return the original item in accordance with our return policy and place a new order.

This does not affect your statutory rights in relation to detective, damaged or incorrectly delivered goods. 

5. Return Shipping Costs

Costumers are responsible for the direct cost of returning goods when exercising their statutory right of withdrawal , provided they were informed of this before completing the purchase.

We recommend using a tracked shipping method and keeping your proof of postage until your return has been received and processed. 

If an item was delivered defective, damaged or incorrect, please contact us before returning it so that we can arrange an appropriate solution.

6. Damaged, defective or incorrect items

Please inspect your order after receiving it.

If an item is defective, damaged, incomplete or incorrect, please contact us as soon as possible at amate.office@gmail.com and include:

  • your full name
  • your order number
  • a description of the issue
  • photographs showing the item and the relevant defect or damage

Your statutory warranty rights remain unaffected.

7. Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you who is not the carrier, take possession of the good(s).

To exercise your right of withdrawal, you must inform us of your decision through a clear statement e.g. email.

Please send your withdrawal notice to: amate.office@gmail.com.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

8. Effects of Withdrawal 

If you withdraw from this contract, we will refund all payments received from you, including the cost of our standard delivery option.

If you chose a more expensive delivery method, such as express shipping, the additional cost will not be refunded.

We may wait with the refund until we have received the returned goods or you provide proof that you have sent them back.

The refund will be made to the original payment method. 

The costumer is responsible for the cost of returning the goods.

If the goods have been used or handled more than necessary to inspect them, any resulting loss in value may be deducted from the refund.

9. Exceptions to the right of withdrawal

The statutory right of withdrawal may not apply to certain goods, in particular goods that are made according to the customer´s individual specifications or are clearly personalized.

The fact that a product is produced or finished only after an oder has been placed does not automatically remove the right of withdrawal, the statutory conditions for customized or personalized goods must actually be met.

10. Model withdrawal from

If you wish to withdraw from the contract, please complete and return this from: 

To:

ÁMATE

Amata Maria Angleitner-Flotzinger

Seitenstettengasse 5/37, 1010 Vienna, Austria 

I/ We hereby withdraw form the contract concluded by me/us () for the purchase of the following goods ()/ provision of the following service ():

Ordered on: ()

Received on: ()

Name of consumer(s): ()

Address of consumer(s): ()

Signature of consumer(s)(only if this form is submitted on paper): ()

Date:()

(*) Delete as appropriate.