Privacy policy
Privacy Policy
Last updated: September 30, 2026
Ámate (“Ámate”, “we”, “us” or “our”) operates this online store and website, including the related information, content, features, products and services (collectively, the “Services”).
Our online store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.
This Privacy Policy explains how we collect, use, disclose and otherwise process your personal information when you visit our website, use our Services, make a purchase or other transaction, or otherwise communicate with us.
Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understood how we process personal information as described below.
1. Personal Information We Collect
The personal information we collect depends on how you interact with our Services.
We may collect the following categories of personal information:
Contact information, such as your name, billing address, shipping address, telephone number and email address.
Order and transaction information, such as products you view, add to your cart or purchase, order history, returns, exchanges and cancellations.
Payment information, such as payment method, payment confirmation and transaction information. Payment details may be processed directly by Shopify and/or the payment service provider selected at checkout.
Account information, if customer accounts are available, such as login information, preferences and account settings.
Communications, including information you provide when you contact us with a question, request or customer service inquiry.
Device and technical information, such as your IP address, browser type, device information, network information and other technical identifiers.
Usage information, including information about how you access, browse and interact with our website and Services.
2. How We Collect Personal Information
We may collect personal information:
- directly from you when you place an order, create an account, contact us or otherwise provide information to us;
- automatically when you visit or interact with our website, including through cookies and similar technologies;
- from Shopify and other service providers that assist us in operating our store;
- from payment providers, shipping providers and other parties involved in fulfilling your order;
- from marketing or advertising partners where permitted by applicable law.
3. How We Use Your Personal Information
We process your personal information for the following purposes.
Providing and Fulfilling Our Services
We use personal information to:
- process and fulfil orders;
- process payments;
- arrange shipping and delivery;
- manage returns, refunds and exchanges;
- provide customer support;
- maintain customer accounts where applicable;
- communicate with you regarding your order or our Services.
Where applicable under the General Data Protection Regulation (“GDPR”), this processing is generally necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Legal and Regulatory Obligations
We may process and retain personal information where necessary to comply with legal obligations, including accounting, tax, consumer protection and other applicable legal requirements.
Where the GDPR applies, the legal basis for this processing is compliance with a legal obligation.
Security and Fraud Prevention
We may use personal information to protect our website, customers and business, including to:
- detect and prevent fraud;
- identify suspicious or unauthorized activity;
- protect the security of transactions;
- protect our legal rights and the rights of others.
Where the GDPR applies, this processing may be based on our legitimate interests in protecting our business, customers and Services against fraud, misuse and security threats.
Communications and Customer Service
We use personal information to respond to inquiries, provide customer support and communicate with you regarding our Services.
Depending on the nature of the communication, this processing may be necessary for the performance of our contract with you or based on our legitimate interest in operating our business and responding to customer inquiries.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to provide marketing communications, advertisements or information about our products.
Where consent is required by law, we will only carry out such processing after obtaining your consent. You may withdraw your consent at any time.
Where permitted without consent, certain marketing activities may be based on our legitimate interests, subject to your applicable rights.
4. Cookies and Similar Technologies
Our website uses cookies and similar technologies.
Some cookies are necessary for the website and online store to function correctly. Other cookies may be used for analytics, personalization, marketing or advertising purposes.
Where required by applicable law, non-essential cookies and similar technologies will only be used after you have provided your consent through our cookie consent mechanism.
You can manage your cookie preferences through the cookie settings available on our website.
5. How We Disclose Personal Information
We may disclose personal information to third parties where necessary to provide our Services, operate our business or comply with applicable law.
These parties may include:
- Shopify;
- payment service providers;
- shipping and fulfilment providers;
- IT and hosting providers;
- customer service providers;
- analytics providers;
- marketing and advertising service providers, where applicable;
- professional advisers such as accountants, legal advisers or tax advisers;
- authorities or other parties where disclosure is required by law.
We only disclose personal information where there is an appropriate legal basis to do so.
6. Shopify
Our online store is hosted and powered by Shopify.
Shopify processes personal information in connection with your access to and use of our store in order to provide its services to us and, in certain circumstances, to provide and improve Shopify services.
Information submitted through our store may therefore be transmitted to and processed by Shopify and its service providers.
Shopify may process certain information as our service provider or processor and, for certain Shopify services and features, may act independently as a data controller.
More information about Shopify’s processing of personal information is available in Shopify’s Consumer Privacy Policy and through Shopify’s Privacy Portal.
7. Payment Processing
Payments are processed through Shopify and/or the payment method selected by you during checkout.
The relevant payment provider may process personal information independently in accordance with its own privacy policy.
We generally do not receive or store complete payment card details where those details are processed directly by the relevant payment provider.
8. Shipping and Order Fulfilment
Where necessary to fulfil your order, we may provide relevant personal information, such as your name, shipping address and contact information, to shipping, logistics or fulfilment providers.
This processing is necessary for the performance of our contract with you.
9. Third-Party Websites and Services
Our Services may contain links to websites, applications or services operated by third parties.
If you follow a third-party link or use a third-party service, that third party may process your personal information according to its own privacy policy and terms.
We are not responsible for the privacy practices, security or content of third-party websites or services that we do not control.
10. International Data Transfers
Some of our service providers, including Shopify and its service providers, may process personal information outside the European Economic Area (“EEA”).
Where personal information is transferred outside the EEA to a country that has not been recognized as providing an adequate level of data protection, appropriate safeguards will be used where required by applicable law.
These safeguards may include European Commission Standard Contractual Clauses or another legally recognized transfer mechanism.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The applicable retention period depends on factors including:
- the nature of the information;
- the purpose for which it was collected;
- the duration of our relationship with you;
- legal, tax and accounting requirements;
- the need to establish, exercise or defend legal claims.
When personal information is no longer required, it will be deleted or anonymized where appropriate and legally permitted.
12. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
You are responsible for keeping any account credentials associated with our Services confidential.
13. Children’s Privacy
Our Services are not specifically directed at children, and we do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us unlawfully, please contact us so that we can take appropriate action.
14. Your Rights
If the GDPR or other applicable data protection laws apply to you, you may have rights regarding your personal information.
Depending on the circumstances, these may include the right to:
- request access to your personal information;
- request correction of inaccurate or incomplete personal information;
- request deletion of your personal information;
- request restriction of processing;
- object to certain processing;
- receive certain personal information in a structured, commonly used and machine-readable format;
- request the transfer of certain information to another controller where applicable;
- withdraw your consent at any time where processing is based on consent.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
You also have the right to object at any time to the processing of your personal information for direct marketing purposes.
To exercise your rights, please contact us using the contact information provided below.
We may need to verify your identity before processing certain requests.
15. Right to Lodge a Complaint
If you believe that your personal information has been processed in violation of applicable data protection law, you may lodge a complaint with the competent data protection supervisory authority.
If you are located in the European Economic Area, you may contact the supervisory authority in the country in which you live, work or where you believe an infringement has occurred.
16. Withdrawal of Consent
Where we process personal information based on your consent, you may withdraw your consent at any time.
You may also change your cookie preferences through the cookie settings available on our website and unsubscribe from marketing emails using the unsubscribe link included in those communications.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, technologies, legal requirements or other operational reasons.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
18. Contact
For the purposes of applicable data protection law, the operator of Ámate is the controller responsible for the processing of personal information described in this Privacy Policy.
ÁMATE
Operated by: Amata Maria Angleitner-Flotzinger
Business address: Seitenstettengasse 5/37, 1010 Vienna, Austria
Contact email: amate.office@gmail.com
If you have questions about this Privacy Policy, wish to exercise your privacy rights or have a concern regarding the processing of your personal information, please contact us using the contact details above.